FAQ
Honest answers.
Most families ask us the same things. Here they are, straight, with no hedge.
Still curious? Call (513) 364-0992 or send a note. We pick up.
Do you accept Medicaid?
Yes, we accept all Medicaid plans. Our team will help verify your coverage and explain what's included before any service starts. We've walked dozens of families through the process, we know it can feel opaque, and we're patient about it.
What other payment options do you accept?
Long-term care insurance, VA benefits, and private pay. We give every family a transparent written quote, no hidden fees, no locked-in contracts.
What are your hours?
We're open 24 hours a day, 7 days a week, including weekends and holidays. Overnight care and live-in care are both available.
How do I know if my loved one needs care?
Missed meds. Recent falls. Unexplained weight loss. Isolation. Family caregiver burnout. If any of those sound familiar, schedule a free home visit, we'll tell you honestly what we see, and whether home care is even the right call.
Where do you serve?
We serve Butler County, Hamilton County, Warren County, and Clermont County across Greater Cincinnati. If you're nearby and unsure, give us a call.
Are your caregivers licensed?
Yes. All licensed, background-checked, insured, and trained in elder care. We also hire for warmth, skill is necessary, kindness is non-negotiable.
How does caregiver matching work?
After the free assessment, we suggest a caregiver who fits personality and schedule, not just availability. If it's not a fit, we match again at no extra cost. Continuity matters, and we work hard at it.
Can I cancel or change services?
Anytime. No rigid contracts, ever. Care adjusts to life, increase hours, pause, restart, swap services. We move with you.
Medical or non-medical care?
Non-medical. No injections, IVs, or wound care. We work alongside your medical team, and we'll happily coordinate with home health nurses, hospice, or your primary care doctor.
How fast can care start?
Urgent: 24–48 hours. Standard: 3–7 days. If it's an emergency, call us, we'll move heaven and earth.